I’ve probably spent over 2000 in the years of buying nars products be it for myself or clients they offer a Official Jason Voorhees Holding Mama’s Head Jordan Style shirt freebie finally and the site gives an error message that it’s busy for 2 1 2 hrs then they are gone lost a good customer here i’ll never buy or recommend another product. Hi children’s place my wife placed an order with you today and despite her efforts the order was placed with an incorrect billing address even though the credit card on our account has the correct billing address the actual order doesn’t when I called your customer service to rectify this situation I was told that once an order is placed even though it takes 24 48 hours to confirm ship the order your employees don’t have the system capabilities to alter the payment information on an order or to even cancel it though they could put in a cancellation request who honors these requests apparently not your employees since they can’t cancel the orders themselves do you outsource your order processing it seems we likely won’t find out for a few days whether the order will go through or not if we have to re order at that point there’s no guarantee that the prices we originally paid would still be valid and you refuse to price match according to store policy honestly these are some of the most ridiculous restrictions i’ve ever encountered i’ve never heard of a company that can’t alter payment information on an order placed 2 hours ago if the order won’t ship for 24 48 hours are your orders chiseled into stone tablets it’s a computer system someone has to have the ability to change payment information or cancel an order before the order is shipped and then if you already know that your byzantine order processing system is impenetrable by your employees how can you possibly refuse to price adjust for a customer who runs afoul of it these are extremely basic customer service actions and the fact that your employees can’t or won’t do them implies to me that you don’t actually care about customer retention at all so congratulations children’s place you’ve successfully lost a customer even if our order goes through without a hitch all that tells me is that your company isn’t doing a good enough job at verifying payment information and I certainly don’t want to provide you with any more opportunities for credit card fraud we won’t be shopping here any more and will be recommending the same to everyone we know it’s not worth it when there are so many other companies that do it better without the hassle. So I go into one of your victoria secrets store in newfoundland canada looking for a mastectomy bra and the young girl working looks at me and says a what a vasectomy bra what is a vasectomy bra I correct her on the name of the bra and she had no clue what it was I had to explain what it was and she said she would have to ask someone I watched her as she asked another young girl and I watched them laugh and she said no seriously educate your store managers and employees it s not bad enough to have breast cancer at age 35 but to have someone laugh at the fact I need a mastectomy bra and not even know what a mastectomy bra is when working in that line of work is completely disrespectful shame on you victoria secrets once I arrived home and realized what happened I decided to go on your website to see if you actually sell mastectomy bras I couldn t find them so I used your option of chat live this was the response I received needless to say justin never responded you as a company should be ashamed that this is how a woman a young adult gets treated after having breast cancer and has only one breast I cannot fathom a company such as yours treating a cancer victim this way I am extremely upset that this has happened to me and ashamed that someone would laugh over requesting such a bra once you lose your breast to cancer at such a young age it takes a lot to accept the look of your deformed body and after my acceptance of my body to go out and be laughed at is horrific I somewhat feel bullied and discriminated I feel the world needs to know just how I have been treated today by your company and that s just what I am going to do Hot Official Jason Voorhees Holding Mama’s Head Jordan Style shirt
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