Hi i’m not too impressed with your customer service right now i’ve called several times only to listen to the music while holding for 20 minutes I tried the chat the other day only to have the window close and was not able to open it back up saying there were higher than normal volumes I called yesterday at 3 42pm pst and was told you were closed when the prompt said your hours were 6 30am 4pm at 3 42 you should have still been open I just tried the chat on your website and was told I was 37th in line it got down to 1 queue before me so I typed again only to have it respond that I was now position 41 after I had already waited from being position 37 i’m trying to contact you about the recall on the organic baby powder that I had no idea about I went to a Premium A woman can not survive on self-quarantine alone she also needs her dogs and fabric shirt baby store a few weeks ago and asked for it and they said they couldn’t find it on their shelves this is a large baby store chain so it’s obvious that their staff was poorly informed on recalled products I tried another store and they didn’t carry it either nor did they have any idea about the recall so I googled information for it and came across the recall I printed out the information and have been calling the number listed and trying the online chat with no luck in my opinion when a customer service line is that busy your products have got to have a lot of complaints please respond to this post via comments or private message. You could score a 250 gift card to use at ae tailgate thousands of others will get an exclusive offer sign up now before it s too late. Out with the old and in with a giveaway spring has sprung and we want to freshen things up for your baby your beauty routine and your home enter for a chance to win for you and a friend
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